Wall Clocks Overview

Privacy Policy

Effective Date: January 6, 2026

Contact: privacy@wallclocksoverview.ca

1. Introduction and Scope

Wall Clocks Overview ("we," "our," or "us") is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

2. Personal Information We Collect

We collect the following categories of personal information:

• Contact Information: Full name, email address, and province of residence
• Preference Information: Your stated interest in wall clock topics (design styles, movement types, size formats, general learning)
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies
• Communication Records: Records of correspondence when you contact us via email or other channels

3. How We Collect Information

We collect personal information through the following methods:

• Directly from you when you submit our lead capture form
• Automatically through cookies and tracking technologies when you browse our website
• Through your communications with our customer service team

4. Purposes for Collection and Use

We collect and use your personal information for the following purposes:

• To provide you with educational materials about wall clocks
• To communicate with you regarding your inquiries and our services
• To improve and personalize our website content and user experience
• To conduct analytics and research to enhance our educational offerings
• To comply with legal obligations and respond to lawful requests
• To send you marketing communications (with your consent where required)

5. Legal Basis for Processing

We process your personal information based on:

• Your explicit consent when you submit the lead capture form
• Legitimate business interests in providing educational content and improving our services
• Legal obligations under Canadian law

6. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who assist us with email delivery, website hosting, analytics, and other operational functions
• Legal Authorities: Government agencies, law enforcement, or courts when required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations

We do not sell your personal information to third parties.

7. Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Contact information and preferences: Retained while you remain subscribed to our communications, plus 2 years
• Technical data: Retained for up to 2 years for analytics purposes
• Communication records: Retained for 7 years for legal compliance

9. Your PIPEDA Rights

Under PIPEDA, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete information
• Right to Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time
• Right to Complain: You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights

To exercise these rights, contact us at privacy@wallclocksoverview.ca. We will respond to your request within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.

11. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure adequate safeguards are in place to protect your information in accordance with PIPEDA requirements.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Material changes will be communicated via email or prominent website notice.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@wallclocksoverview.ca
• General Inquiries: hello@wallclocksoverview.ca
• Address: Kingston, Ontario, Canada

Terms of Service

Effective Date: January 6, 2026

Contact: legal@wallclocksoverview.ca

1. Agreement to Terms

By accessing or using the Wall Clocks Overview website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you and Wall Clocks Overview, operating under the laws of Canada and the Province of Ontario.

2. Educational Purpose and Nature of Services

Wall Clocks Overview provides educational content and overview information about wall clocks, including design styles, movement types, size formats, and home interior considerations. Our Services are intended for general informational and educational purposes only. The information provided is not professional advice and should not be relied upon as the sole basis for making decisions about purchasing, installing, or maintaining wall clocks.

3. No Accuracy or Performance Guarantees

We make no representations, warranties, or guarantees regarding:

• The accuracy, completeness, reliability, or timeliness of any information provided
• The performance, longevity, or quality of any wall clock designs or mechanisms discussed
• The suitability of any particular wall clock for your specific needs or circumstances
• Any specific outcomes or results from using information provided through our Services

All information is provided "as is" without warranty of any kind, express or implied.

4. Intellectual Property Rights

All content available through our Services, including but not limited to text, graphics, logos, images, and software, is the property of Wall Clocks Overview or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not:

• Reproduce, distribute, modify, or create derivative works from our content without prior written permission
• Use our content for commercial purposes without authorization
• Remove or alter any copyright, trademark, or other proprietary notices
• Use automated systems to scrape, extract, or collect content from our website

5. User Account and Registration

When you provide information through our lead capture form or otherwise register with our Services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information to keep it accurate
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

6. Payment Terms and Pricing

If you purchase any digital products or services from us:

• All prices are listed in Canadian dollars (CAD) unless otherwise stated
• Payment is due immediately upon purchase
• We accept payment methods as indicated at checkout
• All sales are subject to our Refund Policy
• Prices may change at any time without notice, but changes will not affect orders already placed

7. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable local, provincial, national, or international law
• Transmit harmful, offensive, or inappropriate content
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to our systems or networks
• Collect or harvest personal information about other users
• Engage in any form of automated data collection without permission

8. User Responsibilities and Conduct

As a user of our Services, you are responsible for:

• Ensuring your device and internet connection are secure
• Maintaining the confidentiality of any login credentials
• Independently verifying any information before taking action based on it
• Consulting with qualified professionals for specific advice related to your circumstances
• Complying with all applicable laws in your jurisdiction

9. Limitation of Liability

To the maximum extent permitted by law, Wall Clocks Overview and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damages arising from your reliance on information provided through our Services
• Damages resulting from unauthorized access to or alteration of your transmissions or data

Our total aggregate liability for any claims arising from your use of our Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or CAD $100, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wall Clocks Overview and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable law or regulation

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Kingston, Ontario, Canada, and you hereby consent to personal jurisdiction in such courts.

12. Dispute Resolution

In the event of any dispute arising from these Terms or your use of our Services, you agree to first attempt to resolve the dispute informally by contacting us at legal@wallclocksoverview.ca. If the dispute cannot be resolved within 60 days, either party may pursue formal legal proceedings in accordance with Section 11.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a new effective date and, where appropriate, by email notification. Your continued use of our Services after such changes constitutes your acceptance of the modified Terms.

14. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, and limitations of liability.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

16. Contact Information

For questions regarding these Terms of Service, please contact us:

• Email: legal@wallclocksoverview.ca
• General Inquiries: hello@wallclocksoverview.ca
• Address: Kingston, Ontario, Canada

Refund Policy

Effective Date: January 6, 2026

Contact: refunds@wallclocksoverview.ca

1. Overview and Commitment

At Wall Clocks Overview, we strive to provide high-quality educational content and materials. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for digital products and services purchased from us. We are committed to fair and transparent refund practices in accordance with Canadian consumer protection laws.

2. 14-Day Digital Product Guarantee

We offer a 14-day money-back guarantee for eligible digital products. If you are not satisfied with your purchase, you may request a refund within 14 calendar days from the date of purchase. This guarantee applies to:

• Downloadable guides and educational materials
• Online courses and training programs
• Digital subscriptions (first-time purchases only)

3. Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

• Your refund request must be submitted within 14 days of the original purchase date
• You must provide the original order number or purchase confirmation
• You must provide a brief explanation of the reason for your refund request
• The product or service must not have been obtained through fraudulent means
• You must not have violated our Terms of Service

4. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Free products, guides, or materials provided at no charge
• Products purchased more than 14 days ago
• Subscription renewals (only first-time subscriptions are eligible)
• Bundled products where individual items have been accessed or used
• Promotional or discounted items marked as "final sale"
• Custom or personalized content created specifically for you

5. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Send an email to refunds@wallclocksoverview.ca with the subject line "Refund Request"
• Step 2: Include your full name, email address used for purchase, and order number
• Step 3: Provide a brief explanation of the reason for your refund request
• Step 4: Wait for our refund team to review your request (typically within 2-3 business days)
• Step 5: If approved, follow any additional instructions provided by our team

6. Refund Processing Timeline

Once your refund request is approved, we will process your refund according to the following timeline:

• Review Period: 2-3 business days for initial review and approval decision
• Processing Time: 5-7 business days to process the refund to your original payment method
• Bank Processing: Additional 3-10 business days for the refund to appear in your account (varies by financial institution)

Total timeframe: Typically 10-20 business days from request submission to funds appearing in your account.

7. Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit Cards: Refunded directly to the card used for purchase
• Debit Cards: Refunded to the card or associated bank account
• PayPal: Refunded to your PayPal account
• Other Methods: Handled on a case-by-case basis

We do not issue refunds via alternative payment methods (e.g., gift cards, store credit) unless specifically agreed upon.

8. Partial Refunds

In certain circumstances, partial refunds may be granted:

• For bundled products where only some items have been accessed
• For subscription services where a portion of the subscription period has been used
• For products with technical issues that are partially resolved
• At our sole discretion based on the specific circumstances

Partial refunds will be calculated proportionally based on the unused portion or inaccessible content.

9. Exceptions and Special Circumstances

We may make exceptions to this Refund Policy in the following circumstances:

• Technical issues on our end that prevent access to purchased content
• Billing errors or duplicate charges
• Unauthorized transactions (subject to verification)
• Force majeure events that prevent us from delivering services
• Other exceptional circumstances evaluated on a case-by-case basis

10. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us directly, please be aware that:

• We will provide all transaction documentation to your financial institution
• Your account may be suspended pending resolution of the dispute
• Chargeback fees may be passed on to you if the dispute is resolved in our favor
• We encourage you to contact us first to resolve any payment concerns

11. Canadian Consumer Rights

This Refund Policy does not affect your statutory rights under Canadian consumer protection legislation, including:

• The Competition Act (federal)
• The Consumer Protection Act (Ontario)
• Provincial consumer protection legislation in your province of residence

If there is any conflict between this policy and applicable consumer protection laws, the laws shall prevail.

12. Subscription Cancellations

For recurring subscriptions:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of the current billing period
• No refunds will be provided for the current billing period unless eligible under our 14-day guarantee (first-time purchases only)
• You will retain access to subscription content until the end of the paid period

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with a new effective date. Continued use of our services after such changes constitutes acceptance of the modified policy. Refund requests will be governed by the policy in effect at the time of purchase.

14. Contact Information

For refund requests, questions, or concerns, please contact us:

• Refund Requests: refunds@wallclocksoverview.ca
• General Inquiries: hello@wallclocksoverview.ca
• Address: Kingston, Ontario, Canada

We aim to respond to all refund inquiries within 2-3 business days.

Cookie Policy

Effective Date: January 6, 2026

Contact: cookies@wallclocksoverview.ca

1. Introduction to Cookies

This Cookie Policy explains how Wall Clocks Overview ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website. This policy provides detailed information about what cookies are, why we use them, the types of cookies we deploy, and how you can control your cookie preferences. By using our website, you consent to the use of cookies in accordance with this policy.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and collect information about website usage. Cookies contain information that is transferred to your device's hard drive and stored for a defined period, ranging from the duration of your browsing session to several years.

3. Types of Cookies We Use

We use the following categories of cookies on our website:

Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and accessibility. Without these cookies, certain services you have requested cannot be provided. Examples include cookies that remember your cookie consent preferences.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on pages, and any error messages encountered. This information is aggregated and anonymous, helping us improve website performance and user experience.

Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on content.

Marketing and Targeting Cookies: These cookies track your browsing activity to deliver advertisements that are relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are typically placed by third-party advertising networks with our permission.

4. First-Party and Third-Party Cookies

First-Party Cookies: These are cookies set directly by Wall Clocks Overview. We use first-party cookies for essential website functions, remembering your preferences, and analyzing website performance.

Third-Party Cookies: These are cookies set by domains other than Wall Clocks Overview. We use third-party cookies for analytics services (e.g., Google Analytics) and advertising purposes. Third-party cookie providers have their own privacy policies governing how they use the information they collect.

5. Session and Persistent Cookies

Session Cookies: These temporary cookies expire when you close your web browser. They are used to maintain your session as you navigate our website and ensure a seamless browsing experience.

Persistent Cookies: These cookies remain on your device for a set period (ranging from days to years) even after you close your browser. They are used to remember your preferences, recognize you on return visits, and analyze long-term usage patterns.

6. Purposes for Using Cookies

We use cookies for the following purposes:

• Essential Operations: To enable core website functionality and security features
• User Experience: To remember your preferences and settings for improved usability
• Performance Monitoring: To analyze website traffic, identify technical issues, and optimize performance
• Content Personalization: To tailor content and recommendations based on your interests
• Marketing Effectiveness: To measure the success of our marketing campaigns and deliver relevant advertisements
• Fraud Prevention: To detect and prevent fraudulent activity and enhance security

7. Consent and Cookie Management

When you first visit our website, you will see a cookie consent banner asking for your permission to use cookies. You have the following options:

• Accept: Allows all cookies to be placed on your device
• Decline: Only essential cookies necessary for basic website functionality will be used

Your consent is recorded using localStorage and will be remembered for future visits. You can change your cookie preferences at any time using the methods described in Section 8.

8. How to Control and Delete Cookies

You have several options for managing and deleting cookies:

Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to:

• Block all cookies
• Accept only first-party cookies
• Prompt you before accepting cookies
• Delete cookies automatically when you close the browser
• Delete existing cookies stored on your device

Browser-Specific Instructions:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out Tools: For marketing cookies, you can opt out using industry tools such as the Digital Advertising Alliance of Canada (DAAC) opt-out page or the Network Advertising Initiative (NAI) opt-out page.

9. Impact of Disabling Cookies

If you choose to disable or block cookies, please be aware that:

• Some features of our website may not function properly
• You may need to manually adjust preferences each time you visit
• Form submissions may not work correctly
• Website performance analytics will not capture your usage data
• You may see less relevant advertising content

10. Third-Party Cookie Providers

We use the following third-party services that may place cookies on your device:

• Google Analytics: For website traffic analysis and user behavior insights
• Social Media Platforms: For social sharing buttons and embedded content
• Advertising Networks: For targeted advertising and campaign measurement

These third parties have their own privacy and cookie policies. We recommend reviewing their policies to understand how they use cookies and your data.

11. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Essential Cookies: Up to 12 months
• Analytics Cookies: Up to 24 months
• Marketing Cookies: Up to 12 months
• Preference Cookies: Up to 12 months

12. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices, legal requirements, or technological developments. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about our use of cookies.

13. Your Privacy Rights

Your privacy is important to us. For information about how we collect, use, and protect your personal information, including data collected through cookies, please refer to our Privacy Policy. You have rights under Canadian privacy legislation (PIPEDA) to access, correct, and withdraw consent for the processing of your personal information.

14. Contact Us About Cookies

If you have questions, concerns, or requests regarding our use of cookies, please contact us:

• Cookie Inquiries: cookies@wallclocksoverview.ca
• General Privacy Questions: privacy@wallclocksoverview.ca
• General Inquiries: hello@wallclocksoverview.ca
• Address: Kingston, Ontario, Canada

We aim to respond to all cookie-related inquiries within 5 business days.